Returns & Exchanges

At Janai Jewellery, we strive for complete satisfaction with your luxury purchase, offering a 30-day window for returns or exchanges on all unworn, original condition items. Please note that custom-designed pieces and engraved jewelry are final sale and cannot be returned.

Return Process

• 1.
  Initiate Your Request

  Contact our concierge team via email with your order number and reason for return to receive a Return Authorization Number.

• 2.
  Secure Packaging

  Place your jewelry in its original presentation box and include all diamond certificates and grading reports to avoid a replacement fee.

• 3.
  Insured Shipping

  Ship your package using a trackable, insured courier service to our flagship boutique, ensuring the Return Authorization Number is clearly marked.

• 4.
  Quality Inspection & Refund

  Once our master jewelers verify the item's condition, we will process your full refund or exchange within 7-10 business days.